Sharing an email

This lady Joan bought a duvet cover from me at the Orillia Home Show.  She wanted to change the colour and I told her no problem.  She was thrilled and when I delivered the new cover to her home on a Sunday she sent me the below email.   I am all about customer service. Hi: I am thrilled with my new duvet cover. It is soft, good quality and adds warmth to our bedroom. I appreciate your exceptional customer service. When I bought the cover at the Home Show,I assumed it was mine forever. I would never expect you to deliver an exchange cover to my home. You have incredible customer service and I’m sure you have a very successful business because of it. Hope to see you at the Scottish festival.   Thanks for all you did for me. Sincerely, Joan  ...


This Thursday May 4th I will be at the Parry Sound Hospital.  I hope to see you there.  I will be in the cafeteria from 9-230.