This lady Joan bought a duvet cover from me at the Orillia Home Show.  She wanted to change the colour and I told her no problem.  She was thrilled and when I delivered the new cover to her home on a Sunday she sent me the below email.   I am all about customer service.

Hi: I am thrilled with my new duvet cover. It is soft, good quality and adds warmth to our bedroom.

I appreciate your exceptional customer service.

When I bought the cover at the Home Show,I assumed it was mine forever.

I would never expect you to deliver an exchange cover to my home.

You have incredible customer service and I’m sure you have a very successful business because of it.

Hope to see you at the Scottish festival.

 

Thanks for all you did for me.

Sincerely,

Joan