This lady Joan bought a duvet cover from me at the Orillia Home Show. She wanted to change the colour and I told her no problem. She was thrilled and when I delivered the new cover to her home on a Sunday she sent me the below email. I am all about customer service.
Hi: I am thrilled with my new duvet cover. It is soft, good quality and adds warmth to our bedroom.
I appreciate your exceptional customer service.
When I bought the cover at the Home Show,I assumed it was mine forever.
I would never expect you to deliver an exchange cover to my home.
You have incredible customer service and I’m sure you have a very successful business because of it.
Hope to see you at the Scottish festival.
Thanks for all you did for me.